Good morning, I would like to suggest an improvement regarding automated follow-up emails. Would it be possible to allow for further customization of follow-ups, in particular according to the client's language and the type of project? For example: If the customer is French-speaking, the follow-up would be automatically sent in French. If the customer is English speaking, it would be sent in English. The content could also be adapted to the type of project: roof repair, new roof, insulation, elastomeric membrane, etc. It would be interesting to be able to create different email templates and to define criteria that would automatically determine which one should be sent. I believe that this feature would allow for much more personalized and relevant follow-ups, while maintaining automation. Maxime Alex Côté Roofing & Insulation